Zone Alarm and AVG update

[Dot Matrix]

This comes up - I think my fire wall will not allow it - how do I know or change it?

Server not found

Firefox can't find the server at update.zonelabs.com.

* Check the address for typing errors such as

ww.example.com instead of

www.example.com

* If you are unable to load any pages, check your computer's network

connection.

* If your computer or network is protected by a firewall or proxy, make sure

that Firefox is permitted to access the Web.

[cman]

That doesn't look like a firewall problem.

If it's worked before then the firewall already has it allowed to connect.

Those are 'no connection' messages.

Have you added any new software or hardware recently?

Here's some things to do.

See if it fixs the problem after each suggestion.

1 Turn off computer, unplug power to modem (if it's high speed).

Unplug power to router if you have one also.

Wait 2 minutes, plug the modem in then the router then power up the computer.

2 Uninstall AVG completely.

Disable Zone alarm.

Restart and try it again.

restart computer-then reinstall from here-

http://filehippo.com/download_avg_antivirus/

3 Ditch AVG. uninstall it completely and switch to Avast or AntiVira.

AVG has been trouble for me since it went to 8.whatever.

Note-

Other Antivirus programs that are free including Avast (my choice) and AntiVira.

http://filehippo.com/software/antivirus/

4 Call your ISP (internet service provider) and see if the problem is on their end.

BIG note. I've been hereing that zone alarm has been conflicting with various other programs. if none of the above worked you may consider switching to another firewall.

http://filehippo.com/software/firewalls/

Edited July 19, 2008 by cman

[WordWolf]

I had the same problem, and it was on AVG's end.

So, I went back to using Avast!.

I figured if I was going to have to reinstall antivirus, I'd rather install a BETTER antivirus,

with a smaller footprint.

It looked to me like AVG was trying to push their pay version by giving the free version problems.

There's too many GOOD, free antivirus programs for this to make me consider it.

[Dot Matrix]

Cman

I do not know how to do any of that. Somone else installed the stuff and it did work then one day it did not. I do not know how to uninstall or reinstall or see if firewalls are preventing things or anything.

Sorry..

Just not in the know...

How does one uninstall?

Find it on my computer and hit delete?

Word wolf they are trying to push the paid stuff so it might not be me?

[cman]

Ok, no prob, it's really simple.

First forget everything I posted and do this-

Click in this order-

Start

Control Panel

Add Remove Programs

(let all the icons/programs load up)

Click on AVG antivirus

Click 'remove'

follow the instructions-it's easy

you will probably have to restart your computer

it will tell you

Ok, don't be concerned about the warning saying you have no antivirus-cause you don't :)

Now go here and 'download latest version' and click run after double clicking the download.

http://filehippo.com/download_avast_antivirus/

follow the instructions-which means keep clicking next, yes and i agree

and click yes when it asks about a boot scan

you'll see it - yes you do want a boot scan

then you will restart your computer and it will scan your computer before windows loads-it takes a while be patient it starts out slow but picks up speed

Lets get this done and see if it fixes the problem.

[cman]

Maybe these will help you Dot.

WordWolf is correct about AVG, I don't think it's good anymore.

It used to be.

[WordWolf]

Ah- I would install the NEW antivirus program,

THEN delete the old one.

Another thing is that Windows' last hotfix was incompatible with the old version of ZoneAlarm,

so it was causing ZA to block my internet access entirely.

(It was denying the ISP.)

ZA's home page explained a bit.

So, I had to uninstall ZA and reinstall ZA's new version.

That or use a different one-but I've been happy with ZoneAlarm.

I wasn't worried too much about my pc while that was down.

First of all, I had an antivirus and other programs working.

Second, I activated the Windows Firewall so I had SOMETHING working while I

added a REAL firewall.

If you don't have SpywareBlaster and Spybot:Search and Destroy,

you should get both. Each has a function that protects the pc like a firewall

from certain spyware/malware. All you have to do is download it,

update it regularly, and activate the protection, and they both will do that

24/7.

(Spybot also has a scanner you can use. You should run that,

and AdAware, regularly, every few days, or everyday while you're having pc trouble.)

[cman]

Yes that's very true about Zone Alarm.

I've seen many getting help by way of fixing the zone alarm conflict problem.

But I'm not sure about having two antivirus' running at the same time.

Especially when Avast goes to do it's boot scan with AVG on it.

And then loads it's engines.

Have you done it this way WW?

There shouldn't be a problem to uninstall avg then install avast.

That's the way I did it anyway.

On one fellows computer, AVG would stop the loading of safe mode even.

Of course I don't know what else he had on the computer to trigger the particular part of avg to halt all access to windows in any mode, safe or any other.

And according to him his computer was cleaned up with help from gtg forum.

But uninstalling avg apparently fixed his troubles.

He pulled the drive, set it to slave, put it on another computer and used the other computers OS to access the slave and uninstall avg.

So anyway, the point that we agree on is avg is trouble since the major upgrade for most people.

I'm not familiar with Zone Alarm WW, so I'll leave that one for you for sure.

[WordWolf]

Yes that's very true about Zone Alarm.

I've seen many getting help by way of fixing the zone alarm conflict problem.

But I'm not sure about having two antivirus' running at the same time.

Especially when Avast goes to do it's boot scan with AVG on it.

And then loads it's engines.

You have to restart the computer to install any new antivirus or firewall ANYWAY,

so you restart, and then uninstall AVG before opening the internet connection again.

IIRC, right-clicking on AVG icon will give the option to CORRECTLY and COMPLETELY

uninstall AVG from the ENTIRE computer, including the Registry,

with one click of the mouse.

Have you done it this way WW?

There shouldn't be a problem to uninstall avg then install avast.

That's the way I did it anyway.

A) I did it my way the other week.

B) My way means the pc is protected the entire time it's connected to the internet.

On one fellows computer, AVG would stop the loading of safe mode even.

Of course I don't know what else he had on the computer to trigger the particular part of avg to halt all access to windows in any mode, safe or any other.

And according to him his computer was cleaned up with help from gtg forum.

But uninstalling avg apparently fixed his troubles.

He pulled the drive, set it to slave, put it on another computer and used the other computers OS to access the slave and uninstall avg.

So anyway, the point that we agree on is avg is trouble since the major upgrade for most people.

I'm not familiar with Zone Alarm WW, so I'll leave that one for you for sure.

ZA is fine-it just conflicted with the Microsoft Hotfix, and immediately

released a new version that doesn't conflict.