Customer Service

[dmiller]

Hey there all.

This was forwarded to me by one of my cousins.

He claims it's true. Meebe, meebe not.

If it is, I'd like to buy that cusomer service rep a beer!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This has got to be one of the funniest things I've heard of in a long time.

I think this guy should have been promoted, not fired.

This is a true phone call from the WordPerfect Help line,

which was transcribed from a recording,

monitoring the customer care department.

Needless to say the Help Desk employee was fired;

however, he/she is currently suing the WordPerfect organization

for "Termination without Cause."

This is the actual dialogue of a former WordPerfect Customer Support employee.

Now I know why they record these conversations!

best to all, jmac.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

CUSTOMER SERVICE CALL

"Ridge Hall computer assistance; may I help you?"

Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank, it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV.

Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor,

and find where the power cord goes into it.

Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

"Yes, it is."

"When you were behind the monitor,

did you notice that there were two cables plugged into the back of it,

not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle -- it's because it's dark."

"Dark?"

"Yes, the office light is off, and the only light I have,

is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power... A power failure? Aha, Okay, we've got it licked now.

Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, unplug your system and pack it up just like it was when you got it.

Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too stupid to own a computer."

:P :P :P

[coolchef]

i am laughing at me

when i first got a puter i lived in an apartement building top floor [ 3rd[

i was completly puter ignorant

i called tech support and got this real nice and helpful southern lady on the line

we spent at least 1/2 hr trying to solve the problem

she was very paitent i was very ignorant

she said "please hold for a sec"

ok so i think i am on hold

and i say out loud

i'm going to thwow this f..ing out the f..ing window right now

little did i know she could hear me and she burst out laufging

damn was i embarresed

and she was so gracious and forgiving

dumb me!

Edited February 9, 2007 by coolchef